Terms & Conditions
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Terms and Conditions of Booking
Content:
Due to our commitment to continuous improvement, Useful Training Ltd reserves the right to modify the course content and / or trainer.
Dates and Venue:
Useful Training Ltd reserves the right to alter or cancel published dates or change venues without liability. In the event of a cancellation where an alternative cannot be provided, monies received in respect of that course will be refunded in full.
Payment:
Training courses are invoiced in advance. Payment terms are 30 days from date of invoice. In the event of late payment, we reserve our statutory right to charge interest at a rate of 4% above base rate from the due date of payment until date of receipt.
Cancellation and transfer policy:
Cancellations requests must be received in writing, via email to bookings@usefultraininggroup.com and must contain your organisation, course date and delegate name(s). We will respond to your request as a priority via email, and provide you with a cancellation reference number to acknowledge your cancellation.
The following charges will apply:
20 or more working days before the course = no charge
10 -20 working days before the course = 50% of the course fee
1-10 working days before the course = 100% of the course fee
Non attendance on the day = 100% of the course fee
The qualifying date is the working day that your email is received at Useful Training Ltd.
Rather than cancel you may wish to arrange for an alternative person to attend the course (see 'Substitution' below).
Please note that non-payment and/or non-attendance do not constitute cancellation.
Transfers:
You may transfer to the same course on a different date, subject to availability. Transfer requests must be received in writing, via email to bookings@usefultraininggroup.com and must contain your organisation, course date and delegate name(s). We will respond to your request as a priority via email, and provide you with a transfer reference number to acknowledge your transfer.
The following charges will apply:
20 or more working days before the course = no charge
10-20 working days before the course = 25% of the course fee
1-10 working days before the course = 100% of the course fee
The qualifying date is the working day that your email is received at Useful Training Ltd.
You may only transfer once per booking. If you cancel after transferring, the full course fee will remain due irrespective of the number of working days' notice given.
PLEASE NOTE: If formal written notice of either transfer or cancellation has not been received at Useful Training Ltd, any outstanding invoices will remain due irrespective of non-attendance. We will send you either a cancellation or transfer reference number to enable you to know that your change has been received and processed.
Substitution:
To ensure that your delegates receive a certificate, substitution requests must be received in writing via email to bookings@usefultraininggroup.com at least 3 working days before the course. Please provide your organisation, course and delegate name(s) for the original booking and the new name(s).
The first substitution is free. Subsequent substitutions incur an administrative charge of £30.
Terms and Conditions of Website Use
The Useful Training Limited (UTL) website is maintained for your use and viewing. By browsing and using this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern UTL's relationship with you in relation to this website.
The terms 'UTL' or 'us' or 'we' refers to the owner of the website whose registered office is Useful Training Limited, 7 Freshwater Court, 59A Crawford Street, London, W1H 4JR. Our company registration number is 6325252. The term 'you' refers to the user or viewer of our website.
Use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
We make every effort to virus-check and test the website and its material content. We cannot accept any responsibility for any loss, damage or disruption to your computer systems data which may occur whilst using material derived from this website.
This website contains material which is owned by, licensed to, or reproduced with permission. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Hyperlinks to the Useful Training website
You do not need our permission to create links to the pages of this website. However, we do not permit our website pages to be loaded into frames on your site. Pages must load into the user's entire window.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.